1. Who to contact
This notice covers personal information collected through 8K IPTV UK Provider at 8kiptvukprovider.com, including subscription enquiries, free trial requests and customer support.
For privacy questions or requests about your information, email support@8kiptvukprovider.com. You can also reach our team on WhatsApp: +44 7723 346587.
2. Information we collect
- Enquiry details: your name, email address, telephone or WhatsApp number, country, selected plan and messages you choose to send.
- Subscription records: your activated plan, service start date, expiry date and renewal status.
- Contact preferences: whether you opted in to promotional emails, the date of that choice and any later unsubscribe request.
- Request and delivery records: your enquiry reference, submission date, email queue status and delivery attempts.
- Technical information: connection information used to operate and protect the website. Hosting services may record IP addresses, browser information and access times.
Fields marked as required help us respond or arrange the service you requested. If you leave them blank, the form cannot be completed. Optional marketing consent is never required to submit an enquiry. Please avoid including payment card details, passwords or sensitive personal information in a message.
3. How we use your information
| Purpose | Basis |
|---|---|
| Respond to a subscription or trial request and arrange your service. | Steps you request before entering a contract; performance of a contract once activated. |
| Provide support, resolve enquiries and send service updates or expiry reminders. | Performance of a contract, or legitimate interests in responding to enquiries and maintaining customer service. |
| Send optional promotions and streaming news. | Your consent. |
| Protect forms, troubleshoot delivery and maintain service records. | Legitimate interests in security, reliability and preventing misuse. |
| Respond to legally required requests or preserve records where required. | Compliance with applicable legal obligations. |
4. Emails and your choices
Enquiry confirmations: after you submit a form, we send an acknowledgement to the email address you provided and notify our support team. Submitting a form does not itself take payment or activate a subscription.
Renewal reminders: for an activated 3, 6 or 12-month subscription, our system schedules a reminder 15 days before the recorded expiry date. The message shows your subscription dates and the time remaining. Lifetime subscriptions do not receive expiry reminders. A reminder does not renew or charge you automatically.
Promotions are your choice
We send promotional campaigns only to opted-in contacts in the audience selected for that campaign. This may include leads, order customers, or both. Order customers receive their order confirmation and, for an activated 3, 6 or 12-month plan, the scheduled expiry reminder. You can withdraw that choice using the unsubscribe link in a promotional email or by contacting support. Unsubscribing stops promotional emails; necessary replies and subscription service messages may still be sent.
The website groups matching email addresses into one contact record so we can manage preferences consistently. An old enquiry alone is not treated as permission to send promotions. Scheduled email delivery does not make automated decisions with legal or similarly significant effects about you.
5. Service providers and external links
Information needed to run the service is handled by website administrators and relevant hosting, email delivery and support providers. An enquiry notification contains the details you submitted. Promotional emails are sent individually, without exposing a shared list of recipients.
If you choose WhatsApp, you leave this website and communicate through WhatsApp. Its own privacy terms apply to its processing of your account and messages. Other websites linked from this site also have their own policies.
Provider locations and the handling of information outside the UK depend on the services used. Contact our privacy email for details about the providers handling your information, their processing locations and applicable transfer arrangements.
6. Keeping and protecting your information
Enquiries, contact preferences, subscription dates and email delivery records are stored in the website's administration system. Copies of enquiry notifications may also be held in the support mailbox and by email delivery providers.
Retention is assessed using the status of your enquiry or subscription, ongoing support needs, applicable record-keeping duties and the need to resolve disputes. Opt-out records may be kept to help prevent further promotional emails. Contact us if you want to ask about a particular record or request deletion.
Administrative access controls and authenticated email delivery help protect these records. No website or email service can guarantee absolute security.
8. Your rights
Depending on the circumstances and applicable law, you may request access to your information, correction, deletion, restriction or a portable copy. You can object to processing based on legitimate interests and withdraw consent for promotional emails.
You can object to direct marketing at any time. Use the unsubscribe link or email our team. We may ask for information needed to verify your identity before acting on other data requests.
If you have a concern, please contact us so we can look into it. UK visitors can also raise a concern with the Information Commissioner's Office (ICO).
9. Updates to this notice
We may update this page when the website or the way we handle information changes. The date at the top identifies the current notice.
Contact us about your privacy